FAQ

About registration

• Do I need to register as a member?
• I did not receive a “Membership Registration Completed” email.
• Can I change my registered e-mail address?
• I forgot my password.

About your order

• When will the “Check Stock” items be available for purchase?
• I want to confirm that my order has been placed.
• Do you ever resell “SOLD OUT” items?
• I did not receive an “Order Completion E-mail”.
• Can I add/change my order, change the payment method, or cancel my order?
• Can I change my address after ordering?

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About payment

• Where can I find the number I need to make a payment?
• The payment deadline has passed. Can I make a deposit now?
• When will my credit card be debited?
• In the purchase history, the [Payment Status] of the expired order is still “Pending”.
• Which billing address should I choose?
• What is KOMOJU?

About product shipping

• When will I receive my order?
• There has been no first delivery even a few days after shipment.
• I have multiple orders, can you combine them into one shipment?
• I realized that I ordered with my old address after it was shipped. Can I change my address now?
• Can I specify the delivery date and time?
• Which shipping carrier will deliver the product?

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About the delivered product

• The product I purchased was defective.
• Can I return the product?
• Can I exchange the size or exchange for another design?

About international shipping

• Are all products available for international shipping?
• Can you deliver it in time for the performance?
• Can you check the shipping cost?
• Are there customs, duties and taxes?
• Can I specify a delivery company?
• Can I check the shipping information?

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Others

• About Cooling-Off
• Can I order from any terminal?
• Can I cancel my membership?
• I have not received a reply to my inquiry email.
• I can't solve the problem even after reading the FAQ.