You cannot change your shipping address or phone number after completing your order.
Please be sure to send us the following information using the Contact Us form.
Order number
Subject: “I would like to change my delivery address.
Inquiry details: “Name, postal code, address, and telephone number at the time of order” and “Name, postal code, address, and telephone number of the recipient of the change”.
We will reply to you once the change has been processed.
If you do not receive a reply within 3 business days, please contact us again.
Please note that we will not be able to accept the change once the order has been prepared for shipping. Please understand this in advance.
Please note that we are unable to change the delivery address of your order to a delivery office, post office, or convenience store.